Using the Event Log
Viewing sent emails and clicks
Overview
The Event Log page can be found in the 'Event Log' tab on the Subscribers page. It displays data aggregated on a per-property basis for the following subscriber events for the past 30 days.
- Sent - Echobox has tried to send an email to the recipient address
- Delivered - Echobox has successfully delivered an email to the recipient address
- Bounced - The email was not successfully delivered to the recipient address
- Opened - The recipient has opened the email
- Clicked - The recipient has clicked on a link in the email
The time of the event (in the recipient's time zone), recipient email, event type, subject line and sender email are displayed.
The Event log can be used to:
- Observe that Echobox is sending emails when you expect it to
- To triage and resolve subscriber issues such as a subscriber receiving or not receiving emails
Refining your results
At the top of the table the results can be filtered by:
- Time period
- Event type
It is also possible to use the search bar to return results. You can use partial searches to search for a name, email domain or full email address.
Viewing sent emails and clicks
You can view sent emails and clicks on a per recipient basis providing detailed observability to investigate and resolve subscriber queries.
Click on the 3-dot menu for any row in the Event log and click 'View sent email' to view the email that was sent to the recipient.
Click on the 3-dot menu for a click event event and click 'View clicked URL' to navigate to the URL that the recipient clicked.